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I Teach…

once uponWe’ve been talking about communication here for a little bit, and I would like to spend this week talking about the importance of being a “people” person. Now, that’s going to scare a few people out there. There are those of us who believe we are not “people” people. But everyone can learn to communicate with others, help others, and understand the needs of others. I’d like to look at some of the reasons communication skills are some of the most important skills a person can have.

Builds, Maintains and Creates Relations

Relationships are built and can be maintained by positive encounters with others. Communication will be key to this process – without effective skills, it will be difficult to properly construct and nurture productive relationships.

Want to Make Something AMAZING happen? Learn to Communicate

When people feel comfortable in openly communicating new ideas, cooperation and innovation will be at an all-time high. In addition, if they are unable to convey their ideas due to limited communication skills, it is likely that the idea will not be implemented to its full potential.

Growth Is Based on Communication

A lack of communication can lead to the collapse of any relationship. Let’s face it, without proper communication internally and externally, most relationships, including within groups and organizations, will struggle to survive. Communication can also lead to productivity and helps to avoid unnecessary delays in the implementation of ideas.

Looking After a Team? Communication Is KEY!

If communication within a workplace is encouraged, a more cohesive and effective team will emerge. Good communication within a team also tends to boost employee morale. When employees feel that they are well informed of the company’s direction and vision, they will feel more secure within their role. Regular internal communication can also lead to an improved work ethic if staff are reminded of achievements and feel that they are working towards a common goal.

Bad Management? Is Your Communication at Fault?

When managers are effective communicators, they are more able to inform staff adequately of their responsibilities and what is expected from them. Good communication skills also help managers to provide constructive feedback to their staff, build better relationships, and understand personal goals that staff may wish to work towards. Try it—it works!

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I Speak…

sleepMany studies have suggested that repetition can have a positive effect on someone’s agreement with an argument. It may be important for you to learn the art of repetition—because like any skill it can be done right, but it can also be done wrong. If you are going to repeat yourself to make your point, you have to learn how to pose your repetition to create an impact. Let’s see how you can make it work…

Change the Way You Say It!

Although repetition can be successful as a persuasion strategy, subtlety can be as important as the frequency and intensity of the message. Rather than repeating the same words and phrasing throughout the course of an argument, finding more than one way to make the same argument repeatedly can be a more effective approach. The reader or listener is likely to respond more positively to the same argument stated several ways rather than having the same message shoved down his throat over and over.

How Often Do You Do It?

The use of repetition in a persuasive argument can be effective if the argument is constructed in such a way that the repetition is spread out over a period of time. The use of repetition over the long course of an argument, written or spoken, creates a greater familiarity with the message and leads to gradual agreement if the intensity of repetition is gradual itself. Too much repetition in a short span of time or space can actually defeat the very purpose of gradual acceptance by creating a stronger aversion to the argument. All repetition should be carefully spaced at equal or similar intervals throughout the argument.

How Much Do You Do It?

In speeches or other spoken arguments that are highly emotional in nature, frequent repetition of key emotionally charged phrases can be effective. Martin Luther King, Jr.’s “I Have a Dream Speech” often is cited as one of the primary examples of the success of such repetition. However, it may be effective in messages of this nature only because of the already emotional nature of the issue. Such techniques in sales and marketing may have the opposite effect — turning off the consumer — if not approached carefully.

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I Write…

coachWe’ve discussed content marketing—its failures, its successes—but we haven’t discussed some of the finer points of making your content work. This article is a series of points. Points that, if used properly, will help you fine tune your content marketing. Try these little tips to create a big response…

Create Content That Is Readable, Shareable and Hilarious

Some of the most popular viral campaigns have had the above ingredients. Being funny, making content worth sharing and making your content extremely readable are key steps towards success.

Longer Length Is Better

Yes, it’s hard to write a huge blog article—but try to write something that has some substance to it. Don’t just push out short articles. Write to inform and make sure your longer blog articles are easy to read. Break your content into paragraphs and allow your reader to scan through your content.

Images, Images, Images

If you want to make a success of your content, you should use images. When sharing your content, you want people to be captured as quickly as possible—good images allow this to happen easily. Don’t shy away from funny images, either. People like to laugh.

Appeal to Emotions

This is another point that many content marketers forget. If something makes you happy, sad, or enraged, you are emotionally attached. If your content can cause this kind of reaction with your readers, then they are more likely to take action with your content. Try to cause emotion, and you’ll see response.

Aim to Get Shared by Influential People

If you can get your content shared by at least one social media influencer, you will be on your way to gaining a new audience. The virtue of being shared by an influencer will create a level of trust with their audience. You will become a trusted source of information. Try to attain as much action as you can with influencers—it can only help you.

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I Teach…

fear11Last week, we discussed ways to communicate. This week, I’d like to look at the reasons why people fail to communicate correctly. Sometimes, even with all the will in the world, we cannot make ourselves connect with others. It may be our problem—or their problem—but it is a problem. This blog article is about discovery. Discovering why people fail to communicate is crucial to becoming a great communicator. Let’s look failure straight in the face and learn from it.

Compromise Is KEY

If one party is unwilling to budge on an issue, no progress can be made; when the other party senses this stubbornness, they’ll immediately stop trying to make their case. Compromise isn’t an admission of defeat — it’s a way of trying to maximize the payoffs between two parties, and if you ignore that, you’ll have only yourself to blame when the conversation stops.

Ultimately, successful conversations are dependent on two people willing to reach a mutually satisfying conclusion.

Didn’t Anyone Listen?

Too many people focus on the speaking part of a conversation; after all, that’s the part you can control. But it’s far more important to be a good listener. Being a good listener first demonstrates that you’re invested in the conversation and makes the other person feel welcome to share his or her thoughts.

Listening prevents interruption and other habits that can interfere with the natural pattern of conversation and provides a stable ground for mutual communication. Finally, and most importantly, listening allows you to hear and understand what the other party needs, giving you context and direction for your response. Without that initial effort, the conversation will never go anywhere.

Where’s the Respect?

When we don’t get respect from people around us, we may feel unsatisfied and withdraw from the situation. Showing respect in conversation is a prerequisite to having a healthy exchange, and even modest or subtle signs of disrespect can throw off that pattern.

Obvious signs of disrespect include insulting or mocking the other party or belittling what they have to say. Subtler signs of disrespect include interruption or changing the subject before it resolves. Aim to show more respect throughout your conversation, even if you aren’t doing anything intentionally disrespectful.

Failure to Communicate in Conversation

Sometimes, the simplest explanation for a failure in conversation is the most accurate. If one party fails to express things in clear and understandable terms, it stands to reason that the other party won’t have any idea what’s going on.

Honesty

Communication can also fail when one party refuses to express what they’re feeling or thinking honestly. It can be hard to be honest when you’re under pressure, or if you have a shy personality type. For example, when you’re trying to make a good impression at work, you may second guess the value of your thoughts. However, honest expression is vital if you want the conversation to progress.

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I Speak…

coach
We’ve been talking about speeches for some time now. You may have a pretty strong understanding of how to make your speech really work. This week, we are going to look at the delivery of your speech. You’ve written it, you’ve got a great closer… but you are nervous about delivery. How can you really push your point across and make yourself heard?

Keep It Real

If there’s one rule, it’s this one: Try to be as authentic as possible.  It’s well known that people can hear it in your voice when you are “real,” and they will love you for it. If you come across as fake, you will lose them.

Keep Learning

Regardless of how many times you’ve made a speech or spoken in public, there is always room for vast improvement. It’s great that you’ve got public speaking experience, but don’t become over confident and think that you can just turn up and present without doing your homework! You might get away with it a couple of times, but eventually you will be caught out.

Pack THAT power!

Your opening statement needs to be powerful. You need to hook those people.  Don’t be afraid to shock your audience, make your audience laugh or hook them with a story that really gets them ready to hear your point. Don’t just open with banalities… Go on the attack and make yourself heard.

Arrangement Is the KEY

Arrange your presentation and make it easy to digest, but keep in mind that you want to make your point. If you can tie everything back to the points you want to make, you will be doing well!

Slow Down… Don’t Move Too Fast

One of the most common faux pas people make when giving a speech, especially if they are new to public speaking, is they rush through their presentation. You need to slow down so that people can take on board what you are saying. If in doubt, record yourself and play it back. If you are speaking faster than the anchor person on the news, you know it’s too fast. Pace yourself to success.

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I Write…

writingWe’ve discussed content marketing, but we haven’t faced one undeniable fact. A lot of content marketing strategies fail. But why do they fail? This is an autopsy, ladies and gentlemen. We are going to look at why content marketing fails. If you are squeamish, leave now… but if you really want to know the gory details, read on…

What? You Had No Strategy?

In content marketing, you need to strategize, strategize, and strategize some more. Without a strong strategy in place, you’ll be the Monday night quarterback who enters the playing field looking up at the stands and hoping for the audience to cheer – even when you fumble.  It doesn’t work.

Am I Blue? Am I Boring?

You don’t like talking to a stick in the mud. Why would you like reading a dry blog post that sounds like it was written by someone boring and dull? I don’t want to read it. Nobody else wants to read it. People love doing business with people. Humanize your content and make it fun to read. Don’t be afraid to let your personality shine! Your audience will connect with your content faster and appreciate the extra showmanship you offer.

What, You Don’t Want to Spend a Dime?

You can start a blog for free, make a podcast for free, and create videos for free. With so many free methods for creating content, it’s natural to think that content marketing is also inexpensive. Although it’s true that you can create content for a stupidly low price, you’re probably cutting yourself short if you promote on the cheap. If your content marketing isn’t working, you might not have the right team putting it all together.

P.T. Barnum Says… Promote! Be Extravagant!

Perhaps your content is high-quality but still, no one is consuming it. Are you doing enough to get the right amount of eyeballs on your words, videos and images? Probably not. Although you never want to be overly self-promotional, some promotion of each piece of content is necessary to let your audience know it’s available.

Know Your Competition

There’s a lot of noise in our daily lives. From TV commercials and radio ads, to a flood of new blog posts being published every day, you’re already competing with a lot of content. If your competitor is producing a healthy portion of that content, your job just got a little more difficult. You have to be competitive! COMPETITIVE!

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I Teach…

fear11As a follow up article to last week’s discussion about the importance of communication, I’d like mention a few more thoughts. These are proven techniques to increase your communication skills. If you are having trouble connecting with your coaching clients, or having trouble making them understand what you are saying, you may want to give these tips a chance. As a great communicator, it’s important for you to be able to listen and show your client how much you value what they are telling you. It’s important to maintain eye contact. It’s also important for them to feel comfortable with you. Let’s work through the list.

Share, Express and Love

Instead of jumping right in to your meeting, why don’t you try to express your thanks for the other individual’s time? Time is an extremely precious resource, and it important to be respectful and considerate of that. Also, complement or recognize any positive contribution they are making. Appreciation and praise can go a long way towards building good rapport.

Connect and Appeal

Connect on a personal level if possible. Look for places where interests overlap. Even in a professional situation, there may be some personal interests in common: hobbies, sports, children, music, career choices. Take care to avoid controversial topics like politics or religious beliefs. A real sense of connection makes a difference in the tone and outcome of the current conversation and most likely future communications, as well.

Be Exuberant… Be Positive

Maintaining a positive attitude is crucial to productive communications. Be constructive rather than negative or complaining. People shut down, effectively ending any real communication when they feel attacked or criticized. Be encouraging and kind, even when expressing concerns or displeasure.

Just Focus

It’s important to figure out what result you are after before you start any kind of dialogue. Knowing your objective helps you to direct the conversation and to remain on point. What are you hoping to accomplish? Are you trying to give help, resolve a conflict, or collaborate on a project or issue? Are you seeking advice or trying to influence behavior? Your desired outcome helps to determine the flow of communication.

Don’t Talk All the Time… Listen All the Time

Eye contact is crucial when you are meeting someone face-to-face. Try to be polite and, whatever you do, don’t interrupt. No one likes being interrupted, and though it’s natural to want to rush in to make your point, it’s very disrespectful of the other person’s thoughts. Try to understand the other person’s perspective. Maintain an open mind.

Do They Understand?

Try to confirm that you have a mutual understanding of what’s being communicated. We often think that we’ve reached a resolution and come to an understanding, only to find out that we have completely misunderstood the other person’s thoughts. Ask for input and feedback. This not only confirms that you have successfully communicated, it also makes the other person feel that they have been heard and understood.

Always try to end your communication in a friendly manner. Remember to reiterate your thanks and try to leave the other individual feeling understood and valued. Productive communication involves respect, consideration, awareness, and clarity. It is possible to be both direct and kind and still get the results you want.

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I Speak…

coachThey stare at you. You stare at them. The silence is deafening. You fidget. You can hardly breathe. You’ve delivered a speech that has kept your audience interested—yet now you are faced with closing it. How can you end your speech as confidently as you opened it? Is it possible? Of course, it is! Try some of these tips and close your speeches with the power of Kennedy, King or Obama.

Close with the Title

Use the title of your speech as your closing words. Last words linger, crystallizing your thoughts, galvanizing your message and mobilizing your audience. Leave them with a seed, a thought, an idea, and they’ll go forward to do great things.

The Invitation

If you want to motivate your audience to do something—invite them to succeed. Close with something that gives them a goal. This is a good way to bring about rousing applause from your audience.

The Circular Close

Refer back to your opening anecdote or quote and say: “We have arrived now to close where we began.” Reiterate the message you want your audience to remember. Summarize the main points and leave them knowing what you talked about.

The Challenge

If you were concluding a speech on the importance of acting, you could rouse them with the importance of participating. Take spectators and turn them into doers. Make them the center of attention, and give them a reason to go out and change their lives.

End with a Quotation

Find a famous quotation relevant to your message and use it like a lever to lift the close of your speech.

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I Write…

writingWhy is it really important to write content? I mean, how many business transactions really take place because of content? These are questions that are often asked. Some believe that the overall effects of content are overexaggerated, but as a small business, can you afford to miss a crucial opportunity to connect with your audience? I don’t think so. However, this does a raise an important question. How do people react to content?

Write You Off

If your content is seen as having no hook or interest point to the customer, it’s likely to be marked as spam. Posting something that may be assessed as “spam” is the fastest way to lose credibility.

Simply Ignore

The customer may just make the assessment that they won’t lose much by reading it. In this case, the reader has not written you off yet, but if you consistently create content that people skip, you may find yourself written off.

Look It Over

The customer thinks there are only a few parts that are of relevance and wants to get right to the core of the content and skip the rest. This is where you have the opportunity to change their mind.

Wait… I Should Read This

The reader is engaged by the article and actually stops to think about it. What does it mean to them professionally? Personally? You have hit a nerve!

Sharing IS Caring

The customer may find your content interesting enough to spread it to anyone and everyone via social media, reblogging or via email.

Sign Me Up

This is the end goal. The customer finds great value in what you have to say and wants to build a relationship. They are open, willing and ready to be a part of your world.

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I Teach…

sleepAs a coach, you have to be able to communicate with people. It’s crucial to keep the conversation rolling and to understand how people communicate. This blog article is all about communication. If you want to be able to really help people, you have to think like the people you are trying to help. Why don’t you try these new tips to try and get the best out of your coaching sessions?

What Subject?

It’s important for you to try and get a feeling for what the other person wants to talk about. Different people like talking about different things. Finding what the other person enjoys talking about could mean the difference between a humming conversation and a faltering one.

Be a Good Listener, Be a Good Friend

A conversation is a free flow of ideas. Those ideas, however, should be interconnected. If you listen closely to what the other person is saying, you’ll be able to store away nuggets of information that will keep the conversation going.

Be Aware of the World

When you run out of things to talk about in a conversation, it can be helpful to talk about other things that are going on in the world. Try and keep ahead of the news so you can find common points of interest with your coaching client. It’s good to be on the same page.

Body Language Says It All

People listen to your words and your body language when you’re talking to them. It is said that our body language accounts for 55% of whether we are liked. Nod every so often and lean forward, face the other person and don’t fidget. These are two important tips to know about your body language.

Project the Confidence Your Client Wants

It’s no secret that other people are naturally attracted to individuals who have confidence. It may seem unfair, but it’s a fact of life—people will judge you based on your own internal confidence. If your confidence level is high and you’re fun to be around, people will cut you breaks when conversation slacks, or make up for lulls in the conversation by trying harder themselves.

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