It’s easy to get discouraged and want to give up when we encounter difficulties in life. But it’s crucial to remember that these difficulties are real chances for development and betterment. Our difficulties can aid in developing our inner grit and resilience, much like a sculptor uses chisels to shape a block of stone into a magnificent statue. Although it’s not always simple, we can grow stronger and more capable than ever imagined if we overcome our obstacles head-on and push through them. So, the next time you face a challenging obstacle, it’s simply an opportunity for you to create your statue of strength.
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For those of us who are new to coaching, this blog article is all about connecting with your customer. Sometimes it’s easy to build a relationship, sometimes it’s hard— but it is a crucial part of your work. You must be able to connect with the people who hire you. Let’s look at some steps that will help you build up your clients. It’s not as hard as you may think.
Warn Them, Inform Them… Let Them Know What to Expect
When you meet with a client for the first time, it would be advisable to explain to them what they’re expected to be able to do. Give them some notice. You can turn an advance warning into a relationship-building opportunity. Ask them about things they’ve wanted to do, what they’ve been trying to achieve, and actually show interest in your clients.
Take Responsibility
You’ve made an error? Turned up late to a meeting? Accepting full responsibility, while recognizing the consequences of the error, shows that you’re prepared to take it like a grown-up. People respect that.
Tone Down Your Voice When Giving Bad News
Literally. Lower the tone of your voice and your rate of speaking. Generally, when people get excited or emotional about ideas they tend to raise their voice pitch and pace. When you’re giving bad news or feedback that could be construed negatively or critically, you want to give the impression that you are thinking clearly, logically and reasonably – not emotionally – and certainly not irrationally.
ALWAYS Begin with the Good News
When you have both good news and bad, start with the good. When people hear bad news, they have an internal stress reaction that causes them to tune-out other information. Try to ensure that the client fully comprehends and appreciates the entire message by making sure you give the good news first. Always give them something to feel good about.
Express Those Negatives as Positives
Rather than saying, “We can’t meet until Tuesday,” instead try, “We can meet up as soon as Tuesday.” It’s the same information, but wording it positively enhances your message. It makes the client feel important.
Try to Remind Them of the Bigger Picture
Sometimes clients don’t realize that the ‘bad news’ is in their own best interest. Try to always frame things inside the bigger picture. Yes, this is negative today—but how does it change the plan positively? Don’t let them go away feeling as though they failed.
Follow-up! Always Follow-up!
With some clients, a well-timed phone call after bad news goes a long way in proving to the client that you’ve gone the extra mile. “I just wanted to check with you to see how things are going with that discussion we had…” That raises the perceived value of your service without spending more money. Try it. People like to feel important.
YOUR VISION TORCH Series Achieve Your Dreams, Ignite Your Vision, & Re-engineer Your Life Purpose
Seeing several clients each day can sometimes spin your head and make you lose focus. This week, I’d like to talk about a checklist I keep with me each time I talk to coaching clients. This list helps me to keep focused and allows me to understand what I need to do to help my clients. I think this list could be useful for you, too. Print it off—and use it daily. It will really help you get down to the nitty-gritty of what is important.
Build a Relationship of Mutual Trust
The foundation of any coaching relationship is rooted in your day-to-day relationship with your client. Without some degree of trust, conducting an effective coaching meeting is impossible. Try to make sure the relationship is one of working together, rather than working apart.
Open the Meeting and Take Control
In opening a coaching meeting, it’s important for you to clarify, in a nonevaluative, non-accusatory way, the specific reason the meeting was arranged. The key to this step is to restate — in a friendly, non-judgmental manner — the meeting purpose that was first set when the appointment was scheduled.
Find Common Ground and Agreement
Probably the most critical step in the coaching meeting process is getting your client to agree verbally that a performance issue exists. Overlooking or avoiding the performance issue because you assume the person understands its significance is a typical mistake of coaches. To persuade a client that a performance issue exists, a coach must be able to define the nature of the issue and get the client to recognize the consequences of not changing his or her behavior. To do this, you must specify the behavior and clarify the consequences.
Explore All the Alternatives
Try to explore ways the issue can be improved or corrected by encouraging the client to identify alternative solutions. Avoid jumping in with your own alternatives, unless the client is unable to think of any. Push for specific alternatives and not generalizations. Your goal in this step is not to choose an alternative, which is the next step, but to maximize the number of choices for the client to consider and to discuss their advantages and disadvantages.
Look for Commitment and Action
The next step is to help the client choose an alternative. Don’t make the choice for the client. To accomplish this step, the coach must be sure to get a verbal commitment from the client regarding what action will be taken and when it will be taken. Be sure to support the client’s choice and always offer praise.
Make Sure You Handle Those Ever-Present Excuses
Client excuses may occur at any point during the coaching meeting. To handle excuses, rephrase the point by taking a comment or statement that was perceived by the client to be blaming or accusatory and recast it as an encouragement for the client to examine his or her behavior. Respond empathically to show support for the clients’ situation and communicate an understanding of both the content and feeling of the client’s comment.
Provide Crucial Feedback
Effective coaches understand the value and importance of giving continual performance feedback to their people, both positive and corrective.
YOUR VISION TORCH Series Achieve Your Dreams, Ignite Your Vision, & Re-engineer Your Life Purpose
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It’s Vision Thursday~ What are the Keys to Unlocking the Doors to Your Personal Excellence?
Vision Thursday: Imagine an Epic Moment in Your Life…
This is Vision Thursday: Can you Imagine an Epic Moment in your life when everything changes for you? A moment which may be either painful or full of joy. Yet, it was a moment in time that you will never forget….an event which changes your life forever….Success is often found in those moments… You Can Pick Up Last Vision Thursday Message Here. (Your #1 Way to Finding Your Weapon of Power
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Vision Thursday at Your Inner You: # 1 Way to Finding Your Weapon of Power
It is Vision Thursday at Your Inner You: and I am sharing the # 1 Way to Find Your Weapon of Power.
Hello Everyone,
This is an exciting topic for me as I have watched many twirl in the never-ending seas of attempting to find either their voice , their gifting, others call it true calling or passion.
Whichever way you look at it, we are all looking to BE SOMEBODY… TO MAKE A DIFFERENCE… TO BE HEARD!
Often, we look outside of ourselves and allow people to speak into our lives those things which may be contrary to what we are called to do.
Some of us, often become like the wind, wherever the wind blows that is where we are for the day.
The Key to overcoming our situation be it frustration, stress, be overwhelmed , or being confused about our future… is staying Rooted!
Be Confident! Be Bold! Be Fearless! Most of all, TELL THE REAL TRUTH and face the role you play in this situation; if you are ever going to overcome whatever you are going through now.
So, what is YOUR WEAPON OF POWER?
Read this and pass it along to others who may benefit from it.
