I Teach…

This week, we are going to discuss something so essential that you can’t do business without it. This essential by-product of a business relationship is trust. A great relationship with a client can be a hard thing to build, but the foundation must be one of mutual trust.  There is no reason to have a poor rapport between yourself and your clients, so we are going to discuss building bridges and making relationships work. Let’s get started!

 

Be Professional—But Approachable

How you present yourself in your initial communications with new and potential clients is crucial to building trust. That doesn’t mean you need to be formal. An effective email is more about being relevant, brief and to the point while remaining friendly. Speak to your client in the same way you would a colleague. Depending on their style, you can keep it casual, but be sure to present yourself as the professional and business owner you are. Take the initiative.

Time Is Money

Both you and your client are busy, so be respectful of everyone’s time. That means keeping calls or meetings to the amount of time scheduled, not canceling or rescheduling last minute, not forgetting to show up or showing up late, etc. Admittedly, the more clients you have, the more difficult it gets, but also try to be flexible to their schedule when planning communications.

Communicate—And Communicate WELL!

Depending on the type of process you and your client have set up, make sure to deliver. This could be weekly check-ins or recaps via Skype, follow-up emails, monthly reports, etc. Be sure you’re communicating what it is you’ve accomplished and how it has impacted your client’s business. Clients love to see how freelancers are spending their time because every hour spent is budget spent. Make sure to keep your client in the loop.

Keep Up To Date!

If for some reason you need to let a client go or realize you’ve taken on too much work, do what you can to transition out smoothly. Finish the project whenever possible. If that’s not possible, try finding a replacement you can recommend. No one likes to be left holding the bag.

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I Speak…

One of the biggest problems we have to deal with as public speakers is clear speech. A performance can be ruined by stuttering—and even people without a history of stuttering can become afflicted with an attack of the stutters. It can be bought on by a number of things—and happens all the time. This blog article is all about preparing and dealing with this issue. If you find yourself repeating your lines, stuttering, making too many pauses—you may want to try these great tips.

Slow Down!

When your mouth spits out the words faster than your brain can process them, you tend to trip over what you want to say. Slow down and let your brain go ahead of your mouth. Think the ideas, then say them. Your audience will understand you better, and you will be much calmer in the process.

Try Reading Aloud

Reading in front of the mirror for half an hour a day is a great idea that can be done easily at home. Another way to use this tip is to simply stand in front of the mirror while you are talking on the phone. Although in this case it might be that your stutter does not disappear, but you can look at your face for particular blocks or problems that you might have when speaking.

Visualize What You Are Saying

Picture what you are going to say even before you say it. If you are speaking slowly, you will find that it will help stamp out your stuttering. Sound out the words in your head before you say them and then say them. Getting a picture of what you might want to say in your head provides you with a lot of different options. Taking your time is a much preferable option when you are trying to form a sentence. Along with this, don’t be afraid to use filler words like ‘hmm’ or ‘ahh.’ The fillers will buy you time.

Breath, Relax and Speak

Did you know that breathing properly can have many benefits? Stand up straight and breathe deeply from your belly. It gives a person a chance to relax. It also enhances overall bodily processes, therefore fostering good health. Proper breathing also enables a person to de-clutter the mind and eliminate emotional impulses. Give it a try!

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I Write…

We’ve talked at length about the importance of creating content that people can easily share and make use of. But what importance do images play when creating good content? Do images really matter? Can they increase the click rate of your article? Of course, they can—check out these great image tips to get the most out of your content!

Make Sure Your Images Are Relevant 

When you’re creating a blog or website, it’s important that the images you use are relevant to the topic. It has been said that content with relevant images get 60% more views than content without relevant images. Be careful, choose wisely and go for it!

Originality… But Not So Original People Can’t Understand

Okay, we all know that picking the right image can be tough. You need to find the right balance between clichéd images that might make your content look dated, and something too unique and obscure that will leave your visitors confused. Start with relevant and move onto interesting. Don’t be led astray by the wild ways of internet image sites.

Try to Use People…

As humans, we respond to faces, so using images of people in your content can be a simple way of boosting engagement. Choose people who are relatable to your audience, think about your content and keep the people relevant to the theme. If you are talking about working in the creative industries, don’t use an image of someone in a corporate office in a suit. Try to lead people to your content with an eye toward being exciting.

Use Images to Keep Interest

Now that we know which kind of images you need, we need to discuss something else. How many images should you include in your content? It depends on how much text you have, but as a general rule, try and insert an image every couple of paragraphs. The more images, the more you will interest the reader.

Use Good Quality Images

Don’t fall into the mistake of using poor quality images. When adding images to your blog, website or campaign, it is important that they are high resolution images that are going to look sharp and not pixelated. Seriously… the better the images, the better you will look.

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I Teach…

This week, we are going to look at a major problem. The issues that arise between businesses and clients that damage business relationships are one of the biggest problems you will face as you build your business. This blog identifies all the major issues—and should help you fix them. There is no reason to have a poor rapport between yourself and your clients! If you do, let’s fix it!

Not Listening

This is one of the most obvious signs of poor communication in every business relationship. Someone who always cuts off their client every time they speak can send a wrong message to that person; for example, that their opinion and their thoughts are insignificant. Try to improve your listening skills and always try to understand what your client is telling you. This is one of the best ways to prevent any misunderstanding.

Being Passive Aggressive

Passive aggressiveness is one of the most dangerous forms of communication. By using it, you can put the other person on the defensive, and in the long term, this type of behavior can affect the stability of your relationship.

Losing Your Temper Very Easily

If you have anger issues, and if you easily lose your temper, then you might have communication problems, too. Anger will not allow you to express yourself rationally, and your behavior may hurt your client’s feelings or cause them to get angry in return. Despite this, everyone is accountable for their actions and for their reactions. If you remain calm during an argument, you can discuss things rationally to sort things out and not risk damaging the relationship.

No Nagging

Yes, nagging is indeed a sign of poor communication in your business relationship.

If you constantly nag, repeating the same demands over and over, you are not communicating efficiently, and the other person will not receive the message you are trying to send. Learn straightforward communication techniques that allow the problem to be addressed productively.

Ignoring That Person

Ignoring your client is not a way to improve the communication in your relationship. Not talking to your client when you are upset over something they did is never a good solution if you want to solve the problem. Ignoring your client will only cause more problems in your relationship, and you will only sabotage yourself and your business.

Shouting, Screaming and Using Poor Language

Even if you’re upset, this doesn’t give you the right to offend or to hurt someone, especially in a professional environment. Don’t use profanities, and be respectful!

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I Speak…

One of the big differences between a great speaker and an average (or poor) speaker is performance, and part of that performance is your ability to work from notes and memorize your speech. If you have trouble remembering lines, you may want to print out this blog article and follow the steps. Knowing your speech will allow you to concentrate on performance. You should be trying to work without your script as much as possible—and if you can do that, you will be ahead of the untold thousands of “public” speakers who are glued to their visual aids. Let’s take a look at memorizing your speech.

Move to Memorize

You will memorize your lines much faster if you move around, gesture, and show emotion as you say them. Don’t just say the words, but mimic the movements you’ll be making when you deliver the words. This will help your whole body understand the lines better. Even if you’re not gesturing, just try pacing back and forth as you recite the lines. This will still be a big help.

Repeat Yourself… I Said, REPEAT YOURSELF!

Once you feel very comfortable with your lines, you should take the opportunity to applaud yourself, but don’t stop practicing. You should still repeat your lines as much as possible until they feel like second nature to you. You should keep repeating your lines until the day you must deliver them, or you may forget them by the time you give your speech.

Just Relax!

This might be the most important point on this list. You should relax while you’re memorizing your lines and before you must deliver the lines. If you don’t relax, then you’ll be more likely to forget your lines in the middle of a rehearsal or even on the big day.

Try Word Tricks

If you’re stuck memorizing your lines, try a variety of words tricks to help you fully absorb the lines. Try to use rhymes to help you remember the right words in a sentence. You can also try visualization—just try to visualize the words you will say and what feeling you will convey. If you can tap into the emotion, the words will come easily.

Just One Piece at a Time

You don’t have to memorize your lines exactly from start to finish if you have a long chunk of lines, or an entire hour’s worth of lines, to memorize. Instead, you should break down your lines into manageable parts that flow from one part to another so that you have a good grasp of all the lines eventually.

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I Write…

fear11We’ve talked at length about the importance of creating content that people can easily share and make use of. But what does that entail? What makes content worthwhile? Well… the secret is to know how to spread your content and make it noticeable. For example, a great title makes content useful. So do the right images and the trust level you have with readers. Have you wasted their time too often? Where are you sharing your content initially? Wait… why don’t we run through the list together?

Titles Matter More Than You Think!

Your title needs to be both engaging and relevant. Maybe that means making it something that hooks people from the start. But do keep in mind that there’s nothing more disappointing than being hooked by a title, only to be let down by the rest of an article. Don’t lie… but do grab.

The Right Time, The Right Place… The Right Look

There’s a science to including effective, attention-grabbing images in your blog posts to get more engagement. Did you know that if you mix text into the graphic, people are more likely to look at your image? This explains why infographics are so popular and bring such great rewards.

It’s Not You… It’s Me… I Don’t Trust Your Content

As a content sharing company, you have a hard life to lead. Did you know that you need to come off as credible and trustworthy source of information to your audience? Your readers will engage with content that seems genuine, speaks to them, and reflects your brand. You can do that by citing trustworthy sources, helping readers feel like you understand them well, or even by challenging industry norms with more enlightening ideas. Remember the old sales mantra: To sell is to help. The more you help, the more successful you will be!

Don’t Let Me Down

There’s nothing better than being able to share content with others—but finding that content is getting harder and harder. I hate to share things with my followers that are dull, misleading or boring. This should factor into the design of your content. Try to avoid putting anything together that will bore, mislead or make people regret sharing your content. You have to make sure you are not letting your audience down.

Sharing Is Loving

My advice would be to do a little research. Your goal is to find out which social channels can give you access to your designated audience. If you know that your audience hangs out on Reddit, you should most definitely share it there. Don’t be shy. Start sharing where your audience is caring.

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I Teach…

once uponWe’ve been talking about communication here for a little bit, and I would like to spend this week talking about the importance of being a “people” person. Now, that’s going to scare a few people out there. There are those of us who believe we are not “people” people. But everyone can learn to communicate with others, help others, and understand the needs of others. I’d like to look at some of the reasons communication skills are some of the most important skills a person can have.

Builds, Maintains and Creates Relations

Relationships are built and can be maintained by positive encounters with others. Communication will be key to this process – without effective skills, it will be difficult to properly construct and nurture productive relationships.

Want to Make Something AMAZING happen? Learn to Communicate

When people feel comfortable in openly communicating new ideas, cooperation and innovation will be at an all-time high. In addition, if they are unable to convey their ideas due to limited communication skills, it is likely that the idea will not be implemented to its full potential.

Growth Is Based on Communication

A lack of communication can lead to the collapse of any relationship. Let’s face it, without proper communication internally and externally, most relationships, including within groups and organizations, will struggle to survive. Communication can also lead to productivity and helps to avoid unnecessary delays in the implementation of ideas.

Looking After a Team? Communication Is KEY!

If communication within a workplace is encouraged, a more cohesive and effective team will emerge. Good communication within a team also tends to boost employee morale. When employees feel that they are well informed of the company’s direction and vision, they will feel more secure within their role. Regular internal communication can also lead to an improved work ethic if staff are reminded of achievements and feel that they are working towards a common goal.

Bad Management? Is Your Communication at Fault?

When managers are effective communicators, they are more able to inform staff adequately of their responsibilities and what is expected from them. Good communication skills also help managers to provide constructive feedback to their staff, build better relationships, and understand personal goals that staff may wish to work towards. Try it—it works!

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